Despite what many insurance companies may think and desire, they cannot develop all of their systems and solutions in-house. Fraught with the typical pitfalls of overrunning budgetary and time constraints, to bogging down an already overworked IT staff, many carriers eventually decide to look elsewhere to meet their ongoing technology needs. Because of this, it’s a given that both the carrier and the technology vendor actively seek the best possible working relationship.

While maximizing the partnership is always important, one aspect of the standard vendor/carrier relationship that can be especially problematic, according to both sides, is the beta testing process.

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