In a partnership with Guidewire, The Hanover Insurance Group Inc., provider of P&C insurance for businesses, families and individuals countrywide, has launched a new billing system designed to be easy to use, convenient and flexible, and is intended to empower agents to build stronger customer relationships, the company said.
“We are thrilled to launch this industry-leading billing system, which is a significant investment that demonstrates our ongoing commitment to extraordinary customer service and innovation,” said Greg Tranter, chief information and operations officer at The Hanover. “In our industry, billing is the single largest source of customer complaints and therefore one of the most visible and important touch points for our company to help our agent partners do business more efficiently. We believe that the investment in our new billing platform has enormous potential to further improve customer satisfaction and our agency operations.”
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