Mobility has quickly become the most expansive, accommodating and transformational technology in the insurance industry. Just take a look at some of the bold claims circulating recently, including the title of a recent report, "The Future of Insurance is Mobility," from Forrester Research.
This isn't hyperbole. Mobility will soon affect every corner of the enterprise, perhaps with the exception of compliance, says Ellen Carney, Forrester Research senior analyst and the report's author. "Those guys are stubborn. You can imagine it helping their business," Carney says." But their job is to protect the company from risk, and they do a good job. You always butt up against them in terms of mobile or social strategies, yet, that might change as younger people come in."
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