Fresh off a tour of 66 independent agencies along the Atlantic coast in an effort to determine what technologies are succeeding (and what technologies are not) in moving the industry from paper to online, AgencyPort Insurance Services came to the conclusion: Transacting property/casualty business over the Web remains more of a messy art than a refined science.

Agencies of all sizes, AgencyPort says, continue to struggle with an inefficient morass of paperwork, re-keying, faxes and phone calls, all in the name of trying to get P&C products into consumers’ hands. Carriers, according to the findings, have been slow to streamline inquiry, quoting, issuance, endorsement and renewal transactions over the Web in a coherent manner.

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