Although Internet training and educational programs have received high marks from other industries, the concept remains an uncharted course for many carriers that question the authenticity and effectiveness of the programs.An insurance executive who works within his company's special investigative unit enters the rotunda of a local university and proceeds to a classroom to participate in a course on how to detect and prevent insurance-related fraud.However, when the student arrives at the classroom, an instructor won't be present. Instead, the executive will receive instructions from a computer.
Identified as a new and revolutionary way to train and educate employees, carriers have begun implementing Web-based learning to either augment-or replace-traditional brick-and-mortar programs. Targeted to insurance carriers, agents and brokers who want to strengthen their professional base of knowledge to better serve customers, Web-based learning is earning high marks from companies seeking alternatives to traditional professional training programs.
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