In part one, I discussed the technical challenges and opportunities involved in rewriting a ten-year-old application, especially as my company was the one that wrote and implemented the original application. Now I’ll be focusing on some of the other aspects of the initiative. In reflecting on the generational changes in the IT talent market over the past ten years, one interesting tangential benefit of the new system is the help it offers in recruiting and retaining top talent, both in operations and IT, by deploying a modern system that enables great customer service and is interesting to the technologists who will be enhancing and maintaining it over time.

One aspect of the new development effort that hasn’t changed much in concept, but that has improved with time and experience, is the methodological approach. We have (almost) always been Agile development proponents, and as with anything practice makes one better. When we first worked on this initiative, Agile processes weren't exactly the rage, but from the earliest days of our firm we embraced the spirit of Agile processes and continue to do so to the present day.

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