Insurers and vendors met in London to discuss insurance technology in late September this year. The audience mostly consisted of those with an interest in the London market and Lloyds, though there were representatives from general insurers in the United Kingdom too.

I was glad to see that the tone of the meeting had shifted. In years past, there has been a theme of technology and modernization being necessary but too difficult. This is a market that has seen some high profile and expensive failures in IT along with successes. While at the conference, I heard again the call to action, the need to modernise, but there was a much clearer sense of optimism, a way forward.

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