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1. Democratize analytics and models
Analytics capabilities are useful across the enterprise, and attempts to provide access to varied operations is proving this. Claims processing and underwriting are becoming even more data-intensive, according to Stuckal, especially in the P&C sector as they respond to catastrophic events. Similarly, data use is maturing in contact centers, sales and marketing as well. Stuckal said data distribution platforms and third-party providers are enabling this democratization, as well as internal resources such as policy administration data collecting.
2. Integrate the customer and distributor experience
You dont want a different distributor portal and consumer portal because then you could have two distinct views of a policy, Stuckal said; you need a linked portal using the same front-end, the same view, the same underlying data so there is an integrated system of core data. If everyone is talking the same language, theres going to be value there, he added.