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Make sure there’s a real partnership commitment between IT and line of business management
Understanding the challenges in the existing operating model, the potential threats from a changing competitive landscape, and being mindful of the underlying economics is something that must be done collaboratively between business unit management and their information technology counterparts. And given the availability of solutions that would have been hard to conceive of just a few years ago thanks to the relentless march forward of technology consumerization, IT teams must be prepared to be facilitators, capable of sharing insights into future trends and solutions, so that joint decision making can unfold. Therefore it is critical to form a partnership between business units and IT to enable transformational change.