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The experts tend to agree: Times currently are good for the insurance industry. There is plenty of economic promise for carriers, and with it comes a rapidly expanding headcount. But while growth is promising, insurers are concurrently being forced to rapidly improve their business models due to new technologies, expanded consumer expectations and a rapidly widening gap in workforce skills. College for America, a nonprofit, accredited college, recently released an industry trend report entitled, “Six Insurance Jobs Affected by Growing Customer Centricity and New Technology.” The report focuses on the growing need for insurance workers and the industry changes impacting six specific jobs within the business. On the following pages are snapshots of the six insurance jobs. Each page features statistics, including labor market data from the Bureau of Labor Statistics, real-time job listings and feedback from insurers nationwide on the impacts of technology on the six frontline and operational positions. (Photo courtesy of Fotolia)