No longer simply the subject of science-fiction movies, artificial intelligence is making its way into the insurance enterprise. According to Accenture, four in five insurers are planning to or have deployed some sort of artificial intelligence technology in their enterprises. Here are some examples.
Allstate Business Insurance deployed ABie -- the Allstate Business Insurance Expert -- virtual assistant to help walk agents through the quoting process for complex products. The context-aware technology understands agents inputs and is able to direct them through the process without using the call center.
AIG has partnered with Human Condition Safety to deploy devices that "couples wearable technology with artificial intelligence (AI) and building information modeling." The goal is to gain actionable data that will prevent workers from getting hurt on the job.
The Canadian life insurer's Lab of Forward Thinking has partnered with two technology companies to help create a platform that uses natural language to make smarter investment decisions, according to a company VP.
This company's "virtual advisor" Evia helps customers get insurance by recognizing and conversing in natural language.
China's hometown search engine already uses AI to refine its search results, and plans to use it to help break into the insurance business as well, Bloomberg reported earlier this year.