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Insurers want to improve customer satisfaction, profitability, ease of doing business and speed to market with new digital tools, according to a survey of 108 insurance executives by Forrester. The Transformation In The Age Of The Customer: A Spotlight On Insurance study, commissioned by Acccenture, asked: “What actions [are] your organization taking to address the impact of digital disruption on your business in the coming year?” Following are the top 8 responses:


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