From Manual to Agentic: The Insurance Shift Leaders Cannot Overlook
For decades, insurers have invested in digital upgrades, yet the core operations of policy issuance, underwriting, claims, and servicing continue to face pressures. Rising customer expectations, regulatory demands, and operational complexity are testing traditional, rule-bound systems.
Agentic AI is the solution to these challenges while reshaping the landscape. Acting as a digital colleague across the insurance lifecycle, it sharpens underwriting with contextual insights, predicts claims with early probability scoring, accelerates adjudication with explainable intelligence, and strengthens policy servicing through personalized retention strategies.
Gartner predicts that by 2028, 33% of enterprise software will have Agentic AI built in, making 15% of daily work decisions on its own. This is not about more automation. It is about enabling insurance journeys that are predictive, unified, and governed with transparency. Carriers who embrace this shift will gain an edge in growth, customer trust, and efficiency.
Why Leaders Should Read This
Discover how insurers are:
- Ensuring explainable and compliant decision-making across the insurance lifecycle
- Enabling faster and more consistent underwriting decisions with AI Assistant
- Strengthening customer relationships with proactive and secure engagement
- Turning claims into a trust-building moment with faster and more accurate adjudication
- Moving from siloed automation to unified end-to-end agentic insurance journeys