Supercharge your contact center with GPT-powered AI solutions

As contact center volume and costs rise, customer engagement leaders are under pressure to do more with less—without compromising the customer experience. While virtual assistants and conversational IVRs increase self-service, these bots are not suited for answering a broader set of customer questions that require a level of reasoning and summarization.

Nuance Mix Answers, a Copilot feature, works in concert with the recent GPT developments as part of the Microsoft Digital Contact Center Platform.

Watch this demo as Rick Mehrabian highlights how you can make your existing AI-enabled experiences even smarter, enabling higher levels of self-service while increasing cost savings and driving revenue.