Digital growth is driving fraud risk. Here's what insurance carriers are doing to protect themselves

The TransUnion™ 2023 State of Omnichannel Fraud Report found that digital fraud continues to rise, with 4.6% of all customers' digital transactions globally suspected to be fraudulent. Globally, such attempts have increased by 80% from 2019 to 2022, while rising 122% for digital transactions originating in the U.S. during that time. Insurance carriers experienced a 22% increase in fraud attempts year over year.

Watch this webinar for proprietary insights from TransUnion's global intelligence network and consumer survey, including potential impacts on the insurance industry.

Agenda:

• Increases in account takeover incidents and how insurance companies can better protect themselves and their customers.
• Characteristics of fraudulent inbound calls for insurance contact centers and how to more effectively identify risk while routing trusted callers through.
• Friction types that cause over 50% of shoppers to abandon online applications for an insurance product.
• Consumer stated preferences for security measures for authentication at application, login, or as part of sensitive transactions.