On-Demand Web Seminar

How to level up your processes to increase customer satisfaction

Past event date: June 1, 2022 Available on-demand 60 Minutes
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WATCH NOW

As competition in the market becomes more intense, it is increasingly clear that the ability to deliver a seamless customer experience is a major priority for insurers.

However, by focusing on driving excellence in their core processes across the entire insurance value chain, firms can improve business results while also enhancing client satisfaction.

In this webinar, find out from insurance industry experts:

  • How to implement process excellence throughout the full value chain at your firm
  • Why’s it crucial to fill gaps in claims process execution, from first notice of loss to adjudication
  • How real-time processing and top-quality execution management can increase client satisfaction
Speakers
  • Jim Ericson
    Market Research Analyst, Former Editorial Director, SourceMedia, Founder, Information Management Magazine
    (Moderator)
  • Craig Libby
    Insurance Expert and Retired USAA Executive
    (Speaker)
  • Maria Karam-Stern
    Account Executive
    Celonis
    (Speaker)
  • David Palastro
    Director of Customer Transformation
    Celonis
    (Speaker)