Karlyn Carnahan
Research directorKarlyn Carnahan is a research director with Celent's Insurance practice, focused on property/casualty underwriting, claims, distribution management, and insurance strategy.
Karlyn Carnahan is a research director with Celent's Insurance practice, focused on property/casualty underwriting, claims, distribution management, and insurance strategy.
With its analytical power, Google could have created a truly disruptive experience by providing consumers with a powerful recommendation engine.
Beyond encouraging a strong personal relationship with an underwriter, what can carriers do to build stronger connections with agents and grow their book? Celent surveyed a group of agents to understand those areas most likely to make a carrier the agents top choice.
Managing the distribution channel requires discipline in a number of areas, and insurers face significant challenges in performing these tasks efficiently; here's a look at how carriers are looking to technology as a strategic differentiator.
In the current hyper-competitive marketplace, many carriers are focusing on improving their distribution practices as a key technique for driving growth.
Celent surveyed 41 vendors about their cloud applications, pricing models, platform investments and their expectations of where the market is going.
A new Celent report profiles claims solutions that are available in North America.
Celent surveyed 44 North American insurers to find answers to the major challenges of upgrading policy admin systems.
IT leaders at software firms clearly recognize the importance of mobility to drive their businesses forward. Almost 70 percent see mobility as mission critical or important to their organization today.
As the insurance industry moves into a more data-centric world, data governance becomes more critical for ensuring the data is consistent, reliable and usable for analysis.
When prices are relatively the same, the differentiator is now customer experience.