Karlyn Carnahan

Billing presents an opportunity to fulfill a brand promise of convenience and trust. But errors can be costly.

You can think of it as two new endorsements that wrap around the traditional workers compensation coverage.

Before you can reliably introduce the ‘cool stuff’ at scale, there are a lot of less cool, but important areas to address.

Carriers are making big investments in customer experience, but still have a number of holes to patch, Celent analyst finds.

insurers are investing significant efforts into understanding how AI, computer vision, IoT and more apply to their businesses

With data warehouses and modern reporting tools, insurers are better equipped to understand the impact of the catastrophes.

Although access to markets is more readily available, consumers still seek advice and guidance from agents before making policy decisions.

The reality is the market for core system replacements is shrinking.

At a Celent roundtable, inurance tech leaders discussed innovation, core systems in the cloud, agent and customer experience, digital strategy, and a changing workforce.

Being good at the discipline of focusing on customer experience requires taking a broader view of customers’ lives and the context in which they are interacting with the brand.