Karlyn Carnahan

Billing presents an opportunity to fulfill a brand promise of convenience and trust. But errors can be costly.

You can think of it as two new endorsements that wrap around the traditional workers compensation coverage.

Before you can reliably introduce the ‘cool stuff’ at scale, there are a lot of less cool, but important areas to address.

Carriers are making big investments in customer experience, but still have a number of holes to patch, Celent analyst finds.

insurers are investing significant efforts into understanding how AI, computer vision, IoT and more apply to their businesses

With data warehouses and modern reporting tools, insurers are better equipped to understand the impact of the catastrophes.

Although access to markets is more readily available, consumers still seek advice and guidance from agents before making policy decisions.

The reality is the market for core system replacements is shrinking.

At a Celent roundtable, inurance tech leaders discussed innovation, core systems in the cloud, agent and customer experience, digital strategy, and a changing workforce.

Being good at the discipline of focusing on customer experience requires taking a broader view of customers’ lives and the context in which they are interacting with the brand.

With its analytical power, Google could have created a truly disruptive experience by providing consumers with a powerful recommendation engine.

Beyond encouraging a strong personal relationship with an underwriter, what can carriers do to build stronger connections with agents and grow their book? Celent surveyed a group of agents to understand those areas most likely to make a carrier the agents’ top choice.

Managing the distribution channel requires discipline in a number of areas, and insurers face significant challenges in performing these tasks efficiently; here's a look at how carriers are looking to technology as a strategic differentiator.

In the current hyper-competitive marketplace, many carriers are focusing on improving their distribution practices as a key technique for driving growth.

Celent surveyed 41 vendors about their cloud applications, pricing models, platform investments and their expectations of where the market is going.

A new Celent report profiles claims solutions that are available in North America.

Celent surveyed 44 North American insurers to find answers to the major challenges of upgrading policy admin systems.

IT leaders at software firms clearly recognize the importance of mobility to drive their businesses forward. Almost 70 percent see mobility as mission critical or important to their organization today.

As the insurance industry moves into a more data-centric world, data governance becomes more critical for ensuring the data is consistent, reliable and usable for analysis.

When prices are relatively the same, the differentiator is now customer experience.