Matthew Josefowicz
President/CEOMatthew Josefowicz is director of the insurance practice at Novarica. He can be reached at mj@novarica.com.
Matthew Josefowicz is director of the insurance practice at Novarica. He can be reached at mj@novarica.com.
As transportation preferences evolve, the way insurers are connected with drivers will as well.
Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement.
Legacy systems are not a Y2K problem theres no ticking time bomb.
It takes more than just technical know-how to steward an insurance company into the digital age.
Right now, most of the M&A activity in this space is taking place among the vertical insurance software providers themselves.
The lesson is not the old ways are best. The lesson is new market dynamics mean new models.
Were not talking about C-3PO working in a call center. Robo-Advisors means improved analytics, better customer self-service.
Insurance CIOs need to be communicators and story tellers as well as effective managers.
Most of these advanced capabilities are being driven by a combination of five elements: analytics, data, digital channels, modern applications and innovative business practices.
The need to find alternative avenues for growth and for investment returns, combined with a fear of technology companies disrupting insurers business models, has led to renewed interest.