Richard Sawhney

Principal Advisor, The CIO Group

Richard Sawhney is a principal advisor in The CIO Group at Forrester Research.

Hardware and software

How Agile helped a health insurer get more customer-centric

There are more than a few IT execs leading their firms’ move to speed and innovation in customer experience. VGZ Cooperative is one such firm where this is happening in spades.

By Richard Sawhney

September 11