Insurers need to establish the business case for a new vision of document management. Celent comes to this conclusion in its new report “The Market Dynamics of Document Management.” Insurers tend to deal with complex internal structures and multiple document composition engines, which hinders the document and communication management processes. Considering the need to work with multiple distribution channels and to communicate through various vehicles means that insurance companies definitely need to rethink their approach, the report states.
For the first of two document management reports, Celent talked to 90 insurance professionals from around the world and identified five trends that require specific attention:
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