Amica Mutual ranked highest in satisfaction for the eleventh-consecutive year among homeowners and performed well in all five factors that contribute to overall customer satisfaction, including billing and payment; claims; interaction; policy offerings; and price, according to J.D. Power and Associates “2012 U.S. National Homeowners Insurance Study.” USAA, which is open only to U.S. military personnel, Auto Club of Southern California and Erie Insurance followed Amica in the rankings.
"The increase in satisfaction with policy offerings is directly related to customer perceptions that insurers are doing a better job in offering the right coverage options at competitive prices when policies are bundled," said Jeremy Bowler, senior director of the insurance practice at J.D. Power and Associates. "Bundled policies not only may provide a reduced premium for customers, but may also be advantageous to both parties, as it allows customers to interact with a single insurer, potentially streamlining both billing and payment."
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