Try as I might, some article assignments just don't elicit a very fevered response in me when first assigned (I'm looking at you, standards). This is never the case when it comes time to write about claims.

For one thing, the sheer sprawl, complexity and interconnected nature of the process ensures that there are always new avenues to explore in my reporting. Another certainty is that there will be interesting technologies (some insurance-specific, others not) to investigate. Lastly, I know I'll be talking to some interesting people. Anybody who wants to employ the tired cliché of insurance professionals as buttoned-down and boring obviously hasn't spent much time talking to claims personnel (or may be just thinking of actuaries).

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