When Mike Koscielny joined AAA of Michigan four years ago, the Dearborn-based auto club was entering expansion mode. It was acquiring AAA clubs in Illinois, Minnesota, Iowa and Wisconsin-and planned to grow in other nearby states.As a result, senior managers were considering how to accommodate the increase in business, says Koscielny, director of regional underwriting operations. Joking over lunch at Brainstorm's Business Process Management Conference in Chicago in April, he tells Insurance Networking News: "We thought we might have to add on to our building just to house the extra employees we'd need to meet our growth targets."

Today, the Auto Club Group (AAA of Michigan) operates in nine states - now including Nebraska, North Dakota, Indiana and Ohio - and, the organization has not had to construct new office space for more employees.

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