Chicago — While retailers love to tout elimination of the “middleman,” no such action is feasible or desirable for insurance companies looking to reconcile their business and information technology teams. Indeed, a new report from Boston-based Celent says insurer should instead focus on ways to leverage their business analysts whose work is performed on the ground between the business and IT groups.

“In order to deliver sustainable, significant change at the execution level, the business analyst job function requires attention and investment,” the report, authored by Celent Senior Analyst Mike Fitzgerald, states.

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