The proportion of life insurers now offering e-signatures in their dealings with customers or agents has increased to 74 percent from 47 percent over the past five years, according to “Have E-Signatures Finally Arrived? An Update for Life Insurers,” from Celent, a research and advisory firm.

“Insurers understand the need to reduce cycle time, improve process efficiency, and meet the demanding attitudes of their agents and customers,” said Karen Monks, Celent insurance group analyst and author of the report. “Few insurers refute that these are service imperatives that must be addressed by a combination of technology, process improvement and organizational discipline.”

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