Grange Insurance had a problem. The Ohio-based, multi-line, multi-state insurance company relied on a legacy document management application to produce all of its printed communications and insurance documents for independent agents and policyholders, and that product was going "out of support," vendor speak for being killed off.
"That problem became an opportunity when we saw that this was a chance for us to totally revamp our output production process and improve the look and feel of our insurance documents, add production efficiencies and have a leaner, more efficient organization that is producing better outcomes for the business," says Andrew Hellard, application development supervisor for Grange.
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