Upgrading claims systems is a high priority, ranking among the top three projects for 41 percent of large property/casualty carriers and 23 percent of midsize carriers, according to “Novarica Market Navigator: US Property/Casualty Claims Solutions 2012.” This year, insurers will select between 65 and 75 new systems, compared with 50 to 60 claims systems last year.

“P&C carriers are looking for ways to drive growth and improve operations, and claims is one of the areas they are investing in,” said Karlyn Carnahan, Novarica principal and an author of the report. “It’s clear that claims plays a critical role in the overall success of the carrier.”

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