No matter what you call it, enterprise content management (ECM) solutions (in all their incarnations) capture, manage, secure, store and distribute content. And by doing so, ECM emerges as more than just a technology - it is better defined as a business strategy. ECM also provides the tools necessary to overcome challenges that can put you out of business. These include failing to appropriately manage business information or react to the competitive pressures of a changing marketplace, as well as insufficiently governing risk and compliance. Insurers using ECM do more than eliminate filing cabinets by scanning paper. They create a comprehensive system for e-mail, reports, faxes and even archived customer documents. And, relationships between all documents can be defined with minimal effort.

Everyone who needs access to stored documents can easily retrieve them - even if many people need documents simultaneously. Content is available directly from employees' desktops, so no time is wasted searching for documents. And advanced features eliminate common problems such as multiple policyholders and duplicate copies.

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