Clement Worldwide has moved its core administration, underwriting, agent portals and customer self-service systems to the cloud. As a result, the global insurer believes it will be able to more nimbly respond to changing market demands, provide a superior customer experience, and better allocate resources that would have otherwise been allocated to IT development and operations.
Clement’s cloud solution provider-of-choice was ISCS, which provides both a technology suite and an implementation methodology designed to meet the needs of insurers seeking to migrate their business-critical applications to the cloud.
On the technology side, ISCS provides Clement with a managed SaaS environment that includes configurable core applications, BI analytics, and configurable portals that give both agents and customers permission-controlled access to policy, claims and accounting data via the web and/or mobile devices. On the methodology side, ISCS offered a migration approach that allowed Clement to implement and fine-tune specific software modules in phases—which allowed the insurer to avoid business disruption and mitigate risk.
“The agile implementation methodology ISCS employed during this implementation meant we got immediate feedback on system changes as we tested them,” said Ken Mitchel, director of IT for Clements. "This freed us to focus our efforts on what matters most: offering a best-in-class customer experience anywhere in the world 7x24x365.”
Clement plans to continue evolving its ISCS-based cloud environment to offer customers even richer self-service capabilities, including the ability to make policy changes on-demand from their desktops or smartphones.
Cloud-based solutions can be especially appealing to insurers seeking to build out richer digital customer-facing capabilities, because such an approach relieves them of the operational burdens associated with maintaining and securing infrastructure for remote access.
"For insurers like Clements looking to maintain a high level of customer service, modernizing technology is imperative,” said ISCS President Andy Scurto. “We are pleased Clements chose ISCS to help them pave this path."
Founded in 1947, Clements Worldwide offers car, property, term life, health, specialty and high risk insurance to expatriates and international organizations in more than 170 countries.
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