The days of endless rows of file cabinets chock-full with customer files are numbered as more companies provide their customers with online access to policies, billing statements and claims reporting.As insurers grapple with regulatory changes, mergers and acquisitions and fast-changing technologies, enhancing operational efficiency and providing top-notch customer service has never been more important.

The current wave of content management solutions are providing carriers with new ways to compete by easing the challenging and time-consuming task of information management.

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