Customer service is always of critical concern to insurance carriers, but perhaps one area that they may be overlooking is whether or not the wording of policies is intelligible to the average American consumer.

And, according to a recent InsuranceQuotes.com survey, this may already be a growing problem. The online poll, conducted by Harris Interactive, found that more than one-third of insured American drivers who have read at least part of their auto insurance policies have had trouble deciphering them.

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