Some golden anniversaries are better than others. I was reminded of that as we celebrated the 50th anniversary of the Beatles' first appearance on the Ed Sullivan Show. The British Invasion changed the world. Nice legacy.

Less inspiring, however, is that we're marking golden anniversaries for the policy administration systems still used by some American insurance carriers. While they certainly have been adapted over time, and the genius and creativity that allowed them to survive this long is noteworthy, there's a problem: their adverse impact on user experiences.

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