Tucson, Ariz. — Every stage of the carrier product and policyholder lifecycle involves creating, communicating and analyzing information, making insurance an information business. As our market demands grow and the technology behind information processing becomes more sophisticated, however, business executives are becoming well versed in the role IT plays in creating value.

Yet many see the growth in recognition of technology’s core position in an insurance organization as a mixed blessing for IT executives. No longer just expected to build and maintain information systems, they’re now counted upon to measure and communicate their value in more than just the typical performance metrics. Further, they are supposed to define technology’s value in measurable business terms.

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