Laurie Ranegar, SVP, Operations, Tower Group Companies, has spent the better part of her career overseeing projects that emphasize efficiency and customer service. Focusing on these two aspects of operations, it's now wonder why she continues to find success - working with technology, moving pieces around and finding an efficient way to deliver more for customers is not only a common thread throughout her career, but also the industry at large.
"I've been very integrated with our IT department and our CIO," Ranegar says, and her most recent project is no exception. "We've been working on an e-delivery platform so our customers will have the ease of having their policies delivered to them electronically. We want to offer that and start reducing some of our expenses on the printing and postage."
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