While the motives for insurers to replace an aging claims system remain relatively universal (minimizing leakage, reducing cycle times, improving claimant experience) the means vary. Insurers can opt to extend the life of a legacy system in a variety of ways, or replace the system altogether. Those choosing the latter, have yet another choice to make.

On one end of the claims system spectrum are inclusive, expensive suites replete with broad functionality and, more often than not, tightly integrated with a vendor's other offerings. On the other end are pared-down, best-of-breed solutions that substitute breadth of functionality for advanced technology and flexibility.

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