The role of the underwriter is ever changing. Recent research reveals that underwriters spend nearly twice as much time on administrative policy processing tasks, such as policy processing and procedural compliance, as they would like. And insurers are striving for a smarter use of time by focusing underwriters on high value tasks, such as those that improve relationships with producers.
The survey, commissioned by Guidewire Software and conducted by Ward Group, identifies and compares insurer characteristics and system functionality needs by type of underwriting strategy. Participants included more than 50 property/casualty insurers across North America, and represented a cross section of carriers by size, business type and distribution channel.
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