Mayfield Village, Ohio  — Progressive appears to take its name seriously. Adding yet another patent to its business innovation cache, the Ohio auto insurance company is using a unique claims processing method to take responsibility for its policyholders entire vehicle claims/repair process following a crash.

Conceived in 2000 and rolled out beginning in 2003, concierge level of claims service is designed to save drivers time. The auto insurance claims process typically delivers a check to the customer for the amount of the repairs, leaving the customer to find a repair shop, get a rental car, etc.

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access