2012 Superstorm Sandy property claims continue to roll in, and not with good response according to the “J.D. Power 2014 Property Claims Satisfaction Study — Wave 1” released today. The study, which is now conducted on a quarterly basis, is based on responses from 2,517 homeowners insurance customers who filed a property claim after April 1, 2012. The current wave of the study was fielded in the second quarter of 2013. This information follows the previous reporting period, the 2013 study that published in March, covering claims that were filed between July 2011 and December 2012.
Overall claimant satisfaction — based on settlement, first notice of loss, estimation process, service interaction and repair process — with the processing of Superstorm Sandy property claims has declined substantially by 20 points to 826 , compared with 846 (on a 1,000-point scale) in the previous period. However, despite the 20-point decline, overall satisfaction with all property claims during the current wave of the study remains stable at 832.
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