It's always been assumed that an insurance agency can find a way to provide adequate service to its existing customer policyholders while at the same time optimize its new-business opportunities.But most realize that it rarely works that way. Internal operational inefficiencies, marked by a paper-intensive communications process and antiquated data-exchange platforms, often undermines an agency's agility in generating new business.
Travelers Property & Casualty Co. in January launched a Web portal designed for commercial and personal agents that will enable agents to focus on sales while maintaining customer service. Travelers Customer Care Center-a 100% Web-based application that doesn't require software-is staffed by licensed, experienced insurance professionals who assist agents to cost-effectively offload service functions such as providing policy information and processing policy changes.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access