A couple of months back, Celent’s Catherine Stagg-Macey posted some perspectives on the evolving role of technology in claims processing. She noted that in the industry as a whole, “there is a very uneven use of modern claims technology.”

This is an area ripe for revolution. Evoke the term “claims processing” to any audience, and visions of mounds of paperwork and bureaucracy and slowness come to mind. In fact, claims processing is more likely than any other function to get under the craws of agents in their dealing with carriers.

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