If there is a downside to the increased digitalization of the insurance industry, it’s in the proliferation of vectors of risk and potential for malfeasance with customers’ precious personal data.

That’s the battle that Lynda Fleury, chief information security officer for Unum, is fighting every day. However, the terms of engagement have changed over time, she notes, and with that come differences in the ways security professionals approach their jobs and their relationships with the business at large.

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