Each year, insurers identify the flexible, non-proprietary and enterprisewide benefits of Web services, although insurers continue to cite three prevailing reasons to table e-services investments for another day. These reasons include reliance on multiple legacy system operating environments, security issues and overall costs.In a survey of 132 property/casualty insurers conducted in October, Troy, N.Y.-based MapInfo Inc., a global provider of location-based geo-spatial software solutions, determined that there's been increased adoption of Web services and integration technology. The survey was largely targeted to IT managers and senior-level executives.
MapInfo, which has a growing stake in Web-services adoption by insurers and other industries, revealed that the benefits insurers identified for Web services adoption are the ability to improve customer service and reduce operating costs. Thirty-four percent of respondents cited policy administration as a key application, while 27% plan to use e-services for sales/territory management and claims processing.
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