If you are interested in a very good (but not necessarily easy) read, try
One of his examples is 9/11; few of us would ever have thought such an attack possible. But after the fact, connect-the-dot analysis shows that it was visible in hindsight. Couple that notion of improbable yet highly impactful events with the idea that we are wired so that dealing with the unlikely is just something people don’t do well. We like order and predictability. “Like” may not be strong enough; we almost require predictability. We want the world to fit our view.
You may have seen or heard of
You and your team face this head-on nearly every day. Your ability to see what is going on and be open to identifying black swans has a direct effect on your success. Looking for the unknowns and what project management calls “the unknown unknowns” is a basic part of managing risk. But to do it, you have to identify those threats and opportunities that would be high-impact and not filter them out because they don’t fit your expectation of what should be happening.
“New Coke” was launched in 1985. Market research supported the popularity of the new formula, however the competitive force of Pepsi called for action, and a few days after the launch, a forceful backlash developed. It was a movement, a reaction management never considered possible. For Coke, it was a Black Swan event.
Improving “vision” starts with identifying the assumptions and beliefs that underlie perceptions of the situation. Once you can get a hold of those, you can improve your ability to manage the risks and opportunities you face.
Clay Ricord is a senior consultant for the Robert E. Nolan Co., a management consulting firm specializing in the insurance industry.
Readers are encouraged to respond to Clay using the “Add Your Comments” box below. He can also be reached at Clay_Ricord@renolan.comThis blog was exclusively written for Insurance Networking News. It may not be reposted or reused without permission from Insurance Networking News.
The opinions of bloggers on