Clay Ricord

The Invisible Gorilla, New Coke and other phenomena can teach us to anticipate and embrace unexpected twists.

Business principles of management dating back 100 years still provide insights into fostering continuous growth and efficiency.

One of the keys to good employee management, and ensuring fairness, for insurers is open, effective communication.

As I write this, near-term predictions are multiplying for improvement in leading indicators; however, the pressure on cost containment remains strong. How should quality play into this cost reduction discussion? That question is likely to evoke strong opinions.

Insurers should examine their current systems for untapped features and functionality.