As I write this, near-term predictions are multiplying for improvement in leading indicators; however, the pressure on cost containment remains strong. How should quality play into this cost reduction discussion? That question is likely to evoke strong opinions.

A discussion of cost of quality is best divided into two domains. One is the cost of good quality (prevention and detection), and the other is the cost of poor quality (recovery from failure detected internally and externally). We will focus on diagnosis and prevention, whether detected internally or externally.

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