It is generally agreed that policy administration systems should keep business rules separate from the programmed application behavior and provide easy access to business rules so that users can view and change them directly, without the need for programming or database changes. The rules that govern user experience and integration with external systems are also increasingly controlled through configuration so that they can be easily changed and are not impacted when there is a new software release.
At a minimum, most insurers require the ability to simultaneously configure multiple sets of rule changes. Also needed are the means for dealing with frequently occurring complications. For example, an operationally effective way must be provided for altering the planned sequence of changes to be introduced when a filing is not approved in time.
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