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In its “Tech Trends 2015: The fusion of business and IT” report, Deloitte writes: “A new wave of insight, or interactions, and value is bringing insurers and their personal and commercial customers closer together.” Here are the trends driving that wave.
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CIO as chief integration officer

“CIOs can serve as the critical link between business strategy and the IT agenda, while also helping identify, vet, and apply emerging technologies to the business roadmap.,” Deloitte writes.
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IT worker of the future: A new breed

"Certifications and years of experience are irrelevant in nascent technologies. Accomplishments and hands-on capabilities, which may or may not be developed through traditional employment or academic avenues, may well trump credentials,” Deloitte posits.
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Amplified intelligence: Power to the people

“True impact comes from putting [big data’s] insights to work and changing behavior at the point where decisions are made and processes are performed … These techniques can be used to supplement the awareness, analysis, and conviction with which an individual performs his or her duty—be it an employee, business partner, or even a customer,” Deloitte writes.
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Ambient computing: Putting the Internet of Things to work

“Ambient computing is about embracing this backdrop of sensing and potential action-taking with an ecosystem of things that can respond to what’s actually happening in the business—not just static, pre-defined workflows, control scripts, and operating procedures,” Deloitte writes.
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API economy: From systems to business services

“An organization’s core assets can be reused, shared, and monetized through APIs that can extend the reach of existing services or provide new revenue streams,” Deloitte says.
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Dimensional marketing: New rules for the digital age

“Many companies are adding four new dimensions to the original marketing mix: engagement, connectivity, data, and technology … Marketing’s expanded scope will likely require changes far beyond traditional marketing systems, with integration into CRM and ERP systems in areas such as pricing, inventory, order management, and product R&D,” according to Deloitte.
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Software-defined everything: Breaking virtualization’s final frontier

“The network is not the only thing being reimagined. Software-defined storage (SDS) represents logical storage arrays that can be dynamically defined, provisioned, managed, optimized, and shared … The software-defined data center (SDDC) is also becoming a reality.”
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Core renaissance: Revitalizing the heart of IT

“Business processes need to evolve in line with modernized solution stacks, potentially requiring new talent with new skills as well as the development of existing staff. Likewise, IT organization structures and delivery models may need to change to put in place mechanisms to support new technologies and maintain commitments to modernized solutions,” Deloitte asserts.