Online customer experience is becoming a major priority among insurers. Providing a satisfying, easy-to-use web portal can make or break customer relations, as consumers are more fickle and demanding than ever. Breaking down insurers' web presence into nine categories for P&C insurers and 7 for life insurers, Corporate Insight has ranked contenders by categories such as public site navigation, login security, public education resources, and more. This slideshow highlights the top-ranked, "Gold Monitor" award winners in each of the 16 categories. More insurers were honored with bronze and silver mentions. For a full listing of the P&C insurers honored, click here. To see which life insurers fared best, click here.