Automation

Selecting the best solutions requires a focus on design and user experience.

Exclusive Digital Insurance research explores how insurance carriers can stand apart and automate intelligently.

Labor challenges are driving insurers to rethink how work gets done.

Nearly 80% of respondents suggest insurtech has had a positive impact on their agencies.

Some states have begun using the technology or are considering it to find uninsured drivers.

Automation can uncover new opportunities to improve the way insurers do their jobs.

Automation is well-positioned as a maturing technology that facilitates digital transformation without jeopardizing customer service.

Almost half of the five-star ratings mentioned a good experience with an adjuster as the primary reason for satisfaction in a claims process, according to the customer satisfaction surveys analyzed by Hi Marley.

In 2020, natural disasters, excluding COVID-19, caused a total of $76 billion in insured losses, as opposed to the $7 billion in man-made insured losses. Companies must prepare to meet the demands of an increased customer base, including facilitating an easy claims process and expanding digital access.

The pandemic and industry challenges that lie ahead have fast-tracked innovation and a push for much needed modernization in the industry.